Capabilities
What's Included
Platform Services
Full support for Yalla Cloud platform functionality including compute, storage, networking, access, and service availability.
Operating System Management
Management and support for guest operating systems including updates, patching, configuration guidance, and issue resolution.
Network Management
Support for VPC, VPN, NAT, load balancers, DNS, firewall configurations, and connectivity services.
Managed Backup Services
Scheduled backups, policy management, and support for backup and restore operations to ensure data protection and business continuity.
24×7 Email Support
Round-the-clock email-based support for incidents, service requests, and operational queries.
Telephone Support Options
Choose the level of real-time support that fits your business needs:
- 8×5 Telephone Support – Business hours support
- 24×7 Telephone Support – Round-the-clock priority support for critical environments
Capabilities
Key Benefits
End-to-End Cloud Management
Covers platform, OS, network, and backup layers—ensuring complete operational support.
Always-On Support
24×7 email support with optional round-the-clock phone support for critical workloads.
Improved Security & Compliance
Regular OS updates, backup management, and network configuration support.
Reduced Operational Burden
Eliminate the need for managing multiple layers of cloud operations internally.
Business Continuity Ready
Backup and recovery support ensures your data is always protected.
Managed Services
Service Capabilities
- Operating System Patching & Updates – Ensure systems are secure and up to date with regular patching support.
- Backup & Restore Management – Configure backup policies and assist with recovery operations when needed.
- Network Configuration Support – Manage and troubleshoot cloud networking services and connectivity.
- Incident & Request Management – Handle platform, OS, and network-related issues efficiently.
- Performance & Health Monitoring Support – Assist with identifying and resolving operational concerns.
The value
Support Plans
01
24×7 Email Support
02
Platform + OS + Network + Backup Support
03
24×7 Email Support
04
8×5 Telephone Support
05
Faster response times for business-hour operations
06
24×7 Email Support
07
24×7 Telephone Support
08
Priority handling for critical workloads
Why YallaCloud
Why Yalla Cloud
Yalla Cloud delivers a combination of powerful cloud infrastructure and enterprise-grade managed services. The Enterprise Plan ensures your cloud environment is not just running—but fully supported, secure, and optimized.
- Large enterprises running production workloads
- Businesses requiring 24×7 operational support
- Organizations needing OS and backup management
- Customers with complex networking requirements
Managed Services · Managed Cloud
See how Managed Cloud – Enterprise Plan brings it all together.
Build the right architecture with YallaCloud experts and let Noura keep it tuned for performance, cost and security.